Returns + Exchanges


Signing up an account

We encourage you to sign up an account. It is easier to find all your order histories, track your package, and process the return.

Exchanges Policy

If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order. The process will be the same as Return Policy below.

Price Adjustment Policy

We are happy to give you a one-time price adjustment if the item you purchased goes on sale within 7 days of your order's purchase date. A refund for the price difference will be issued in the original form of payment.

Return Policy

We are bummed things do not work out for you, but here is the good news: we accept return WITHIN 30 DAYS from the day you place your order (AKA the order date on the order confirmation email that we send you) for items in BRAND NEW condition.

However, you cannot return anything that is worn, damaged, washed, with any stains or smell of perfume, or altered in any way. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. All original tags must be attached and footwear must be in its original shoe box.

Last but not least, any items marked as "Final Sale" under the product description cannot be returned for a refund or exchanged for a different product, size, or color. "Swimwear" cannot be returned for a refund but you can exchange for a different size or color. We understand that buying Final Sale items and Swimwear can be tricky so if you have any question about the sizing, fitting, or anything else, please CONTACT US before placing the order. We are happy to help!

Repeated Returns

Although we accept returns, we do monitor the number of returns made by each customer. Continued returns will be flagged and potentially refused at our discretion or lead to the closure of your IMWIM account.

U.S. Hassle-Free Returns

We offer FREE RETURN for orders over $150 and customers in MANHATTAN or BROOKLYN area! Unfortunately, for orders under $150, original shipping charges are non-refundable. Returns for a refund to your original payment method (i.e. credit card, PayPal, or Apple Pay) will also require a handling & processing fee $8.5, which will be deducted from the amount to be refunded to you.

Whether your order is over $150 or under $150, if you purchase during promotion, the return shipping fee is not covered, which will be deducted from the amount to be refunded to you.

Please follow the steps below:

  1. If you have an account with us, start your return by logging to your account at top right of the website. If not, you could find the order number on the order confirmation email we sent you.

  2. After you are logged in, you can click the My Account link to view your orders.

  3. Once you have found your order number, simply submit all the information below to CONTACT US:

  • Copy the order number and item(s) you would like to return.

  • Indicate the reasons for your return.

   4. After reviewing the reasons for return, we will send you a  

return label through email. Once you receive the return

label, you must return the next day.

   5. Print your label and place it firmly on the outside of the

       package.

   6. Write your order number on the outside of the package to

       expedite the return process once we receive it.

IMWIM Returns
Order # _________

   7. Drop off at your nearest USPS location or CONTACT US 1 day  

       in advance to schedule the pickup service from USPS.

International Returns

We offer FREE RETURN for orders over $270! You must return your items in BRAND NEW condition to the address we provided WITHIN 30 DAYS from the day you place your order (AKA the order date on the order confirmation email that we send you). Unfortunately, for orders under $270 internationallywe cannot refund duties, taxes or original shipping charges.

Whether your order is over $270 or under $270, if you purchase during promotion, the return shipping fee is not covered, which will be deducted from the amount to be refunded to you.

For your convenience, you can choose either Address 1 (NYC) or Address 2 (Taipei) to return your order depends on your location. Please CONTACT US the return address you prefer.

Please follow the steps below:

  1. If you have an account with us, start your return by logging to your account at top right of the website. If not, you could find the order number on the order confirmation email we sent you.

  2. After you are logged in, you can click the My Account link to view your orders.

  3. Once you have found your order number, simply submit all the information below to CONTACT US:

  • Copy the order number and item(s) you would like to return.

  • Indicate the reasons for your return.

  • For orders under $270, we cannot handle the shipping for you. However, you can ship to us through any carriers and shipping method you prefer from where you send. Please remember the day we receive the package must be WITHIN 30 DAYS. To receive the return address and provide the tracking number after you ship, please CONTACT US.

  • For orders over $270, please CONTACT US the return address you prefer. We will send you a DHL return label and schedule a pick up for you through email. Except for the original packaging, including any boxes, garment bags, and other signature packaging materials, no packaging is required. DHL will pack for you! Please remember the day we receive the package must be WITHIN 30 DAYS.

   4. Write your order number on the outside of the package to

       expedite the return process once we receive it.

IMWIM Returns
Order # _________

Refunds and Processing

  • Refunds will be processed within approximately 1 to 3 business days after we inspect and accept your return.

  • Please allow approximately 5 to 10 business days to reflect on your statement. Days may vary depending on your bank and your original payment method (i.e. credit card, PayPal, or Apple Pay).

  • Unfortunately, we cannot refund original shipping charges for orders under $150 in U.S. and Taiwan and orders under $270 internationally. For international orders, we cannot refund duties and taxes, either.

  • If you have trouble receiving the refunds, please CONTACT US.

 

- We understand returns and exchanges can be complicated, please CONTACT US if you need assistance! -