We encourage you to sign up for an account. It is easier to find all your order numbers and histories, track your package, and process returns.

Due to the high volume of issues with packages that are lost, stolen, undeliverable, or incorrectly addressed, $5 insurance provides coverage when such incidents occur, allowing you to file a claim directly with the carrier/courier for a full refund.

• For orders UNDER $200: Adding $5 insurance is strongly recommended when selecting the Standard Shipping method.

• For JEWELRY and orders OVER $200: Adding $5 insurance is required for security and to ensure safe delivery when selecting Standard Shipping. Orders will only be processed once the insurance is received.

Shipping Responsibility

Once the package leaves our warehouse, responsibility for successful delivery lies with the carrier/courier and the recipient. If we enter the delivery information incorrectly, we will take full responsibility.

While we will do our best to assist you, we are not responsible for "uninsured" packages that are lost, stolen, fraudulent, undeliverable, incorrectly addressed, not returned to us, or otherwise compromised, and no refunds will be issued in such cases. Claims must be filed directly with the carrier/courier.

Delayed, In-Transit, or Not Returned Packages

If a package is in transit, delayed, or has not yet been returned to us by the carrier/courier, it is not considered lost. Refunds or replacements will only be issued after the package is successfully returned and received by us, or if the carrier/courier confirms the package is lost.

We understand how difficult it is to purchase online without trying the item on first! If you would like to exchange the item for a different product, size, or color, please follow the steps below:

1. Place a new order that you would like to exchange.

2. Fill out the RETURN FORM at the top of the page. In the Reasons For Return or Exchange column, please let us know the new order number.

3. Return the original item(s) by following the “Return Procedure” in the below tab.

For your convenience, you can choose a full refund to store credit or a partial refund to your original form of payment. The detail of a full refund and a partial refund can be found in the last tab “Refunds And Processing”.

Please note that the exchange must be made WITHIN 30 DAYS from the day you place your order (AKA the order date on the order confirmation email that we send you) for items in BRAND NEW condition. Item must arrive on the 30th day. Otherwise, we will not issue a refund and the item will be refused and sent back to you. After we inspect the returned item and it is approved, we will send the exchange item you ordered.

- Free Exchange:

The exchange process is free of charge for customers in MANHATTAN and BROOKLYN areas with FULL-PRICED orders ONE-TIME only! Any return request made AFTER the exchange will not be included in the free service no matter where the order is shipped from. The original shipping charges, $8 to $15, are non-refundable, which will be deducted from the amount to be refunded to you.

- Free Exchange Exceptions:

1. Return from areas outside of MANHATTAN and BROOKLYN: the original shipping charges, $8 to $15, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

2. Purchase with the promotion or discount code: the original shipping charges, $8 to $15, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

3. Purchase the EXPRESS shipping service: the original shipping charges, $12 to $45+, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

No matter what your exchange reason is, any items that fall under the Return Restriction, from "Last Call" or are marked as "Final Sale" here or here, cannot be returned for a refund or store credit or exchanged for a different product, size, or color. Any exchange requests for such items will not be accepted, refunds will not be issued, and the item will be sent back to you.

• We are bummed things do not work out for you, but here is the good news: we accept returns WITHIN 30 DAYS from the day you place your order (AKA the order date in the order confirmation email you receive) for items in BRAND NEW condition. The item must arrive on the 30th day. Otherwise, we will not issue a refund, and the item will be refused and sent back to you.

• We kindly ask our customers to ship the return within 2 business days after receiving the email of the return address or return label to expedite the refund process and help us streamline the stock management. If you are unable to return in 2 business days, please also inform us in advance to avoid an additional late return fee of $5. Please plan your return, including the shipping time properly to avoid any delay.

• We will process the return that follows the return policy. However, any return outside of the 30-day return window due to traveling or any other reasons will not be accepted. Even if you return the item, the refund will not be issued, and the item will be refused and sent back to you. If you have an unforeseen issue that caused the delay in return, you must notify us with a valid document or information before the 30-day return window. All the documents or information will be under review by the management team. If you send the documents or information outside of the 30-day return window or cannot provide a valid document to prove that you are unable to return the order within 30 days, we reserve the legal right to refuse the return.

• We kindly ask you to examine the product carefully before returning it. If you have found any problems with the item, please let us know in advance before sending it back. You cannot return anything worn, damaged, washed, with any stains or smell of perfume, or altered in any way. Besides the carrier’s/courier’s package, your items must be returned in the original packaging, including any boxes, dust bags, garment bags, and the original clear product bag with the product name and number on it*. All the original product tags, clothing labels, and return tags must be attached, and footwear must be in its original shoe box.

* We will reuse the original clear product bag with the product name and number from the brand, so please open it carefully and make sure it is reusable when returning the order.

DO NOT SUBMIT A RETURN FORM AND REQUEST AN EXCEPTION REGARDLESS OF YOUR REASON FOR RETURNING THE ITEM:

• If you return any item that falls under the Return Restrictions or does not comply with any terms and requirements mentioned above, the return will not be accepted, and the item will be sent back to you.

• All sales are final. Any items from "Last Call" or marked as "Final Sale" here, here, here, or here. cannot be returned for a refund or store credit or exchanged for a different product, size, or color. If you send back an item from Last Call or Final Sale, we will not accept the return or issue a refund or store credit, and it will be sent back to you.

• "Bags", “Jewelry”, “Shoes”, or "Sunglasses" cannot be returned for a refund, but you can exchange them for a different size, color, style, or store credit. Please follow the Exchange Policy above.

• We are not responsible for "uninsured" packages that are lost, stolen, fraudulent, undeliverable, incorrectly addressed, not returned to us, or otherwise compromised, and no refunds will be issued in such cases. Claims must be filed directly with the carrier/courier.

• If a package is in transit, delayed, or has not yet been returned to us by the carrier/courier, it is not considered lost. Refunds or replacements will only be issued after the package is successfully returned and received by us, or if the carrier/courier confirms the package is lost.

• Unauthorized Returns: Please DO NOT send your return to the address on the shipping label. The return address is different. We are not responsible for lost return packages sent without our approval and will not issue a refund. Unauthorized returns received at our warehouse will be rejected and sent back to you. You will be responsible for any applicable shipping costs.

We understand that buying Last Call or Final Sale items, bags, jewelry, shoes, or sunglasses can be tricky. Therefore, if you have any questions about the sizing, fitting, or anything else, please CONTACT US before placing the order. We are happy to help!

Although we accept returns, we do monitor the number of returns made by each customer. Continued returns will be flagged and potentially refused at our discretion or lead to the closure of your IMWIM account.

- Free Return:

• We offer FREE RETURN for customers in MANHATTAN and BROOKLYN areas with FULL-PRICED orders!

- Free Return Exceptions:

1. Return from areas outside of MANHATTAN and BROOKLYN: the original shipping charges, $8 to $15, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

2. Purchase with the promotion or discount code: the original shipping charges, $8 to $15, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

3. Purchase the EXPRESS shipping service: the original shipping charges, $12 to $45+, are non-refundable, which will be deducted from the amount to be refunded to you. The return shipping fees are not covered, either.

4. We are not responsible for "uninsured" packages that are lost, stolen, fraudulent, undeliverable, incorrectly addressed, not returned to us, or otherwise compromised, and no refunds will be issued in such cases. Claims must be filed directly with the carrier/courier.

5. If a package is in transit, delayed, or has not yet been returned to us by the carrier/courier, it is not considered lost. Refunds or replacements will only be issued after the package is successfully returned and received by us, or if the carrier/courier confirms the package is lost.

Please note that the original shipping costs are charged by the carrier/courier, and they are non-refundable according to the carrier’s/courier’s policy. If you fail to return the item on time (please see Return Procedure Step 5), there will be an additional late return fee of $5 deducted from the money to be refunded to you.

Please DO NOT return your item to the address on the shipping label we sent you. The return address is different. Please understand that we are not responsible for the loss of the return package without our consent, and we will not refund you. Please follow the steps below:

1. If you have an account with us, start your return by logging into your account at the top right of the website. If not, you could find the order number in the order confirmation email we sent you.

2. After you log in, click the My Account link to view your orders.

3. Once you have found your order number, simply fill out the RETURN FORM at the top of the page. For your convenience, you can choose a full refund to store credit or a partial refund to your original form of payment. The details of a full refund and a partial refund can be found in the last tab, “Refunds And Processing”.

4. After reviewing the return form:

• For FULL-PRICED orders from the MANHATTAN and BROOKLYN areas: we will email you a return label.

• For orders with DISCOUNT or returns from areas outside of MANHATTAN and BROOKLYN: we will email you the return address. You can choose any carrier/courier you prefer, but please make sure the return will be delivered within 30 days. We suggest you ship the return with an insured and signature shipping method because we are not responsible for any package lost in transit or not deliver. Once the return is shipped, please email us the tracking number so we can prioritize your return process.

5. After receiving the email of the return address or return label, you must return within 2 business days to expedite your refund process and help us streamline the stock management. If you are unable to return in 2 business days, please also inform us in advance to avoid an additional late return fee of $5.

6. Print your label and place it firmly on the outside of the package.

7. For returns from MANHATTAN and BROOKLYN areas, please use only the "Priority Mail Box", "smaller box", or “reusable pak” that we sent you to pack the return order. Other boxes, such as flat-rate boxes or larger boxes will cost extra shipping fees that we do not cover. Any extra shipping fees incurred by shipping with the incorrect package will be deducted from the amount to be refunded to you.

8. Write your order number on the outside of the package to expedite the return process.

9. Drop off at your nearest FedEx location, USPS location, or UPS location, or CONTACT US 1 day in advance to schedule the pickup service from USPS.

We understand how difficult it is to purchase online without trying the item on first! If you would like to exchange the item for a different product, size, or color, please follow the steps below:

1. Place a new order that you would like to exchange.

2. Fill out the RETURN FORM at the top of the page. In the Reasons For Return or Exchange column, please let us know the new order number.

3. Return the original item(s) by following the “Return Procedure” in the above tab.

For your convenience, you can choose a full refund to store credit or a partial refund to your original form of payment. The detail of a full refund and a partial refund can be found in the last tab “Refunds And Processing”.

Please note that the exchange must be made WITHIN 30 DAYS from the day you place your order (AKA the order date on the order confirmation email that we send you) for items in BRAND NEW condition. Item must arrive on the 30th day. Otherwise, we will not issue a refund and the item will be refused and returned to you. After we inspect the returned item and it is approved, we will send the exchange item you ordered.

Due to high costs, we do not offer free international returns at the moment. We cannot refund duties, taxes, or original shipping charges, either.

No matter what your exchange reason is, any items that fall under the Return Restriction, from "Last Call" or are marked as "Final Sale" here or here cannot be returned for a refund or store credit or exchanged for a different product, size, or color. Any exchange requests for such items will not be accepted, refunds will not be issued, and the item will be sent back to you.

• We do not offer free international returns at the moment due to high costs. We cannot refund duties, taxes, or original shipping charges, either.

- 30 Days Return: Same as Return Policy above.

- Return Restrictions: Same as Return Policy above.

• For your convenience, you can choose either Address 1 (NYC) or Address 2 (Taipei) to return your order, depending on your location. Please CONTACT US for the return location you prefer.

• Please follow the steps below:

1. If you have an account with us, start your return by logging into your account at the top right of the website. If not, you could find the order number on the order confirmation email we sent you.

2. After you log in, click the My Account link to view your orders.

3. Once you have found your order number, simply fill out the RETURN FORM at the top of the page. For your convenience, you can choose a full refund to store credit or a partial refund to your original form of payment. The details of a full refund and a partial refund can be found in the last tab, “Refunds And Processing”.

4. After reviewing the return form, we will email you the shipping information to start processing the return. You can choose any carrier/courier you prefer, but please make sure the return will be delivered within 30 days. We suggest you ship the return with an insured and signature shipping method because we are not responsible for any package lost in transit or not delivered. Once the return is shipped, please email us the tracking number so we can prioritize your return process.

5. After receiving the email of the return address or return label, you must return within 2 business days to expedite your refund process and help us streamline the stock management. If you are unable to return in 2 business days, please also inform us in advance to avoid an additional late return fee of $5.

6. Print your label and place it firmly on the outside of the package.

7. Write your order number on the outside of the package to expedite the return process.

8. Drop off at your nearest local carrier/courier shipping center.

9. We are not responsible for "uninsured" packages that are lost, stolen, fraudulent, undeliverable, incorrectly addressed, not returned to us, or otherwise compromised, and no refunds will be issued in such cases. Claims must be filed directly with the carrier/courier.

10. If a package is in transit, delayed, or has not yet been returned to us by the carrier/courier, it is not considered lost. Refunds or replacements will only be issued after the package is successfully returned and received by us, or if the carrier/courier confirms the package is lost.

- Please note that if the required duties and taxes are not paid within the designated hold period set by your country or carrier/courier, the package will be abandoned. Unfortunately, we cannot issue a refund for unpaid duties and taxes issues or for refusal to work with a broker for the clearance process, as the shipment has already been delivered to your country, and all associated services have been incurred for the order. For details regarding the duties and taxes, please review Shipping and Handling - Important Notice For International Shipping.

For your convenience, you can choose a full refund to store credit or a partial refund to your original form of payment. Please note that refunds or store credit can only be issued for eligible items that are in brand-new condition. No matter what your return reason is, it will not be issued if the item is under the Return Restrictions, outside of the 30-day return window, or INELIGIBLE for return. For any items from "Last Call" or marked as "Final Sale" here or here, a refund or store credit will not be issued.

If you have trouble receiving the refund, please CONTACT US.

- Shipping Responsibility

Once the package leaves our warehouse, responsibility for successful delivery lies with the carrier/courier and the recipient. If we enter the delivery information incorrectly, we will take full responsibility.

While we will do our best to assist you, we are not responsible for "uninsured" packages that are lost, stolen, fraudulent, undeliverable, incorrectly addressed, not returned to us, or otherwise compromised, and no refunds will be issued in such cases. Claims must be filed directly with the carrier/courier.

- Delayed, In-Transit, or Not Returned Packages

If a package is in transit, delayed, or has not yet been returned to us by the carrier/courier, it is not considered lost. Refunds or replacements will only be issued after the package is successfully returned and received by us, or if the carrier/courier confirms the package is lost.

• Unfortunately, we cannot refund original shipping charges, $8 to $20, for U.S. orders outside of the MANHATTAN and BROOKLYN areas, international orders, or any orders placed during the promotion. In addition, duties and taxes for international orders are non-refundable.

• Refunds will be processed in approximately 3 to 7 business days after we inspect and accept your return. It will be processed directly from either Stripe or PayPal, and you should receive a refund process confirmation email from either of them. We will not send another email, so please double-check your inbox or junk mail.

• Please allow 5 to 10 business days to reflect on your account. Days may vary depending on your bank and your original form of payment (credit card, Apple Pay, or PayPal), which might settle faster than the estimated day.

- Full refund to store credit:

• After we inspect and accept your return, we will email you a code as store credit to apply to the next order. The credit will equal the “Total amount” paid as shown in your order confirmation email and must be used within 2 months from the date the code is issued.

▷ For instance, if the credit is issued on 1/1/26, it will expire at 11:59 PM EST on 3/1/26.

• Store credit can only be applied to full-price items. Any order using a discount at checkout will be canceled.

• Orders placed using store credit are not eligible for free shipping. We will contact you via email to collect the shipping fee, and the order will be processed once payment is received.

• Store credit is non-transferable, cannot be redeemed for cash, and is valid for one-time use only. Any order placed using this store credit, in whole or in part, will be considered final sale and is not eligible for return, refund, or exchange.

- Partial refund to your original form of payment:

• All the payments require processing fees, and we will cover them for you when you place the order. However, these fees are non-refundable when issuing a refund because the fees have been taken by the payment processor according to their new policy, which will be deducted from the amount to be refunded to you. Please find the details below.

1. Credit card, debit card, Apple Pay, or Google Pay:

The 2.9% + 30¢ processing fee is non-refundable due to Squarespace’s policy. This fee will be deducted from the amount to be refunded to you.

If you make a payment with a non-US card, it will incur an additional 1.5% processing fee, and the fee is also non-refundable, which will be deducted from the amount to be refunded to you.

▷ For instance, if you place an order of $100, it will incur a $3.2 fee. Therefore, the final refund you will receive is $96.8.

▷ If you pay with a non-US card, it will incur an additional 1.5% fee, which leads to a total $4.7 fee. The final refund you will receive is $95.3.

3. Klarna:

The 5.99% + 30¢ processing fee is non-refundable due to Squarespace’s policy. This fee will be deducted from the amount to be refunded to you.

Klarna is currently available in these countries: Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

▷ For instance, if you place an order of $100, it will incur a $6.29 fee. Therefore, the final refund you will receive is $93.71.

3. Afterpay:

The 6% + 30¢ processing fee is non-refundable due to Squarespace’s policy. This fee will be deducted from the amount to be refunded to you.

Afterpay is currently available in these countries: Australia, Canada, France, New Zealand, Spain, the United Kingdom, and the United States.

▷ For instance, if you place an order of $100, it will incur a $6.3 fee. Therefore, the final refund you will receive is $93.7.

4. PayPal:

The 3.49% + 0.49 processing fee is non-refundable due to PayPal’s policy. This fee will be deducted from the amount to be refunded to you. Please visit the Fees page for more information.

If you make a payment with a non-US account, it will require additional processing fees, depending on where you are based, which will be deducted from the amount to be refunded to you.

▷ For instance, if you place an order of $100, it will incur a $3.98 fee. Therefore, the final refund you will receive is $96.02.

▷ If you pay with a non-US account, in CAD, for instance, it will incur an additional 1.50% + 0.59 CAD, which leads to a total $5.58 fee. The final refund you will receive is $94.42.